Service Advisor Job Vacancy

We are currently recruiting for a talented new service advisor to join the busy team at Jim Walton Penrith, starting as soon as possible.

Our service advisors are expected to provide a first-class experience for all our service and vehicle repair customers.

The successful candidate must be friendly and have a positive attitude, with excellent communication skills. Customers should always feel like they’re the number one priority.

This role would be ideal for somebody who has worked in customer service before and is familiar with creating a positive environment for customers while providing a service that exceeds expectations.

The successful candidate’s daily duties:

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Liaising with the workshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is always updated and accurate.

Essential skills

• Enjoyment of excellent customer service and the confidence to attend to any issues which may occur and resolve them efficiently and successfully.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and skills, with the ability to explain a range of information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively.
• Ability to prioritise your workload, meet deadlines and use your own initiative.
• Willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details.
• Full clean UK driving licence.

Non-Essential skills (but useful)

• Experience in upselling products or services.

Jim Walton employees are entitled to a range of benefits including 22 days holiday plus bank holidays annually and pension contributions. We provide a competitive salary for the role.

To apply for this position, please send a copy of your CV and two references to [email protected].